Return / Refund Policy

1. Reservation deposits

Reservation deposits are fully refundable under the following conditions:

• You decide not to proceed within the agreed holding period (typically 7–10 days).
• The vehicle does not match its advertised condition or inspection report.
• Financing is declined by your bank and we are notified within the holding period.

2. Refund process

Refunds are processed within 5–7 working days via the original payment method (bKash, Nagad or bank transfer). Contact us at 01671808344 or carskingdom9@gmail.com to start a refund.

3. Non-refundable cases

• Deposits are forfeited if you cancel after the holding period expires.
• Down payments made after signing a sale agreement are governed by that agreement.

4. Vehicle returns

Used vehicles are sold on an "as-is" basis as described in the inspection report and sale agreement. Because ownership and registration transfer through BRTA, vehicles cannot be "returned" after sale. Any defects disclosed in writing before purchase are not grounds for return. Undisclosed mechanical faults (documented by an independent inspection within 3 days of delivery) are handled case-by-case under the sale agreement.

5. Disputes

Any dispute will first be resolved amicably. Failing that, disputes fall under the jurisdiction of the courts of Dhaka, Bangladesh.